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We Are Fiber career site
IT Department · We Are Fiber HQ

Help Desk Specialist

WeAreFiber is a global Business Process Outsourcer that provides services in Inbound, Data Management, and Smartsourcing to clients in over 20 countries. With a focus on customer satisfaction and employee development, WeAreFiber offers a dynamic and professional work environment. The company's mission is to establish sustainable partnerships and deliver immediate value to clients through qualified resources, customized processes, and cutting-edge technology.

Role Description

This is a full-time on-site role based in Tirana for a Help Desk Specialist at We Are Fiber. The Help Desk Specialist will be responsible for providing technical support, help desk support, troubleshooting, and customer support related to desktop computers.

Qualifications

  • Technical Support and Help Desk Support skills
  • Troubleshooting expertise
  • Experience with desktop computers
  • Strong customer support skills
  • Excellent communication and problem-solving abilities
  • Previous experience in a similar role is a plus
Department
IT Department
Role
Help Desk Specialist
Locations
We Are Fiber HQ

About We Are Fiber

We Are Fiber, a leader in the BPO market in Albania, is a global provider of business process outsourcing solutions. The company offers a wide range of services, with a particular focus on Outbound activities such as telemarketing, database updating, CRM management and BackOffice support, guaranteeing tailor-made solutions to optimize the efficiency and business results of its customers.

Founded in 2009
Co-workers 1100+
Turnover 16M
IT Department · We Are Fiber HQ

Help Desk Specialist

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