Head of Human Resources
We Are Fiber is a fast-growing company with a dynamic international presence, delivering top-notch customer service and technology solutions. Our culture thrives on innovation, accountability, and growth—and people are at the core of everything we do.
As we continue to expand, we are looking for a highly motivated and experienced Head of Human Resources to lead our HR function and support the strategic development of our people operations.
Role Overview
As Head of HR, you will oversee all HR functions and lead a team of four professionals, ensuring smooth daily operations while driving excellence in administrative processes, payroll, contracts, and employee lifecycle management. You’ll work closely with senior leadership and be a trusted advisor to the CEO.
Key Responsibilities
Lead and manage the HR department, including administration, employee documentation, and internal processes.
Ensure accuracy and compliance in contracts, onboarding, and offboarding procedures.
Manage and oversee payroll operations, coordinating with Finance and external providers.
Facilitate relocation processes for incoming talent, including housing, logistics, and legal documentation.
Maintain and improve internal HR policies aligned with Albanian labor law and organizational goals.
Act as the point of contact for labor inspections and legal compliance.
Foster a culture of transparency, collaboration, and high performance.
Generate and present periodic HR reports to the CEO and executive team.
Requirements
Proven experience (5+ years) in an HR leadership role, ideally in a fast-paced environment.
Strong understanding of Albanian labor law, payroll processes, and employment contracts.
Excellent communication skills in English and Italian.
Strong organizational and problem-solving skills.
High attention to detail, integrity, and discretion when handling confidential information.
Proficiency in HR tools and Microsoft Office Suite.
What We Offer
A key leadership role in a growing, international company.
A collaborative and supportive work environment.
Opportunities to influence company culture and build impactful HR initiatives.
Competitive salary and benefits package.
Ready to lead our HR journey? Apply now and become part of the We Are Fiber family!
- Department
- Human Resources Department
- Role
- Head Human Resources
- Locations
- We Are Fiber HQ
About We Are Fiber
We Are Fiber, a leader in the BPO market in Albania, is a global provider of business process outsourcing solutions. The company offers a wide range of services, with a particular focus on Outbound activities such as telemarketing, database updating, CRM management and BackOffice support, guaranteeing tailor-made solutions to optimize the efficiency and business results of its customers.
Head of Human Resources
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