HR Manager
Reports to: Chief People Officer
Department: Human Resources / People & Culture
Role Purpose
The HR Manager is responsible for managing the company’s day-to-day HR operations, ensuring legal and regulatory compliance, maintaining employee documentation, supporting employee relations, and providing accurate HR reporting to the Chief People Officer.
Key Responsibilities
Manage daily HR operations and employee requests.
Ensure compliance with labor legislation and company policies.
Manage employment contracts, amendments, employee files, and HR documentation.
Coordinate onboarding and offboarding processes.
Support employee relations, disciplinary procedures, absences, and other HR cases.
Coordinate with Legal, Payroll, Finance, and external HR partners when required.
Monitor HR policies and procedures and ensure their proper implementation.
Prepare regular HR reports, including headcount, turnover, absenteeism, and other key HR metrics.
Maintain accurate and confidential employee data.
Identify opportunities to improve HR processes and operational efficiency.
Support the CPO with HR projects and initiatives.
Key Skills
Strong knowledge of HR operations and labor legislation.
Excellent organizational and administrative skills.
Strong communication and interpersonal skills.
Ability to manage confidential and sensitive information.
Strong problem-solving and reporting skills.
Attention to detail and ability to manage multiple priorities.
Personal Attributes
Professional and trustworthy.
Proactive and solution-oriented.
Organized and detail-oriented.
Responsible and accountable.
Strong ability to work independently and collaboratively.
- Department
- Human Resources Department
- Role
- Head Human Resources
- Location
- We Are Fiber HQ
About We Are Fiber
We Are Fiber, a leader in the BPO market in Albania, is a global provider of business process outsourcing solutions. The company offers a wide range of services, with a particular focus on Outbound activities such as telemarketing, database updating, CRM management and BackOffice support, guaranteeing tailor-made solutions to optimize the efficiency and business results of its customers.