Quality Assurance Specialist – English
Join We Are Fiber, a leading company in delivering exceptional customer service and technology solutions with an expanding international presence. We are driven by innovation, accountability, and growth, placing our people at the heart of our mission.
Job Overview
We are seeking a motivated and detail-oriented Quality Assurance Specialist with strong English communication skills. In this role, you will ensure our products and services meet the highest quality standards, contributing to the overall success and integrity of our offerings.
Key Responsibilities
- Conduct thorough quality assurance tests to identify defects, inconsistencies, and areas of improvement in our services.
- Collaborate with cross-functional teams to discuss quality issues and implement effective solutions.
- Document and report your findings clearly and efficiently.
- Regularly review processes and suggest improvements to enhance product quality and efficiency.
- Ensure compliance with standards and regulations throughout the product lifecycle.
Skills & Competencies
We are looking for individuals who possess the following skills and competencies:
- Excellent communication skills (both written and verbal) in English.
- Proficient in problem-solving with a keen eye for detail.
- Basic computer literacy, with proficiency in MS Office and email.
Personal Attributes
The ideal candidate should embody the following traits:
- Empathy: Ability to understand and share the feelings of others, improving team dynamics and client interactions.
- Professionalism: Maintain a high standard of behaviour and work ethic.
- Patience: Demonstrate calmness and resilience in the face of challenges.
- Adaptability: Thrive in a dynamic environment and manage change effectively.
What We Offer
- A vibrant and supportive work environment within a growing international company.
- Opportunities for professional development and career progression.
- Competitive salary and comprehensive benefits package.
If you're passionate about quality assurance and meet the qualifications outlined above, we invite you to apply and become a part of the We Are Fiber family!
- Department
- Finance Department
- Locations
- We Are Fiber HQ
About We Are Fiber
We Are Fiber, a leader in the BPO market in Albania, is a global provider of business process outsourcing solutions. The company offers a wide range of services, with a particular focus on Outbound activities such as telemarketing, database updating, CRM management and BackOffice support, guaranteeing tailor-made solutions to optimize the efficiency and business results of its customers.
Quality Assurance Specialist – English
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