Head of Data and Analytics
Position Summary
We’re looking for a visionary and hands-on Head of Data & Analytics to lead the strategic use of data across the organization. Reporting directly to the CEO, using data to uncover opportunities, streamline operations, and elevate customer satisfaction. This is a high-impact leadership role at the core of our digital and business transformation.
Key Responsibilities
- Define and lead We Are Fiber’s enterprise data and analytics strategy in alignment with executive goals.
- Architect and scale robust data infrastructure using tools such as Airbyte, PostgreSQL, and SQL.
- Build and oversee a high-performing team of data professionals (analysts, engineers, BI specialists).
- Drive automation and analytical solutions using Python for performance optimization and predictive modeling.
- Lead development of comprehensive dashboards and data visualization tools in Power BI to provide executives and stakeholders with real-time insights.
- Ensure accessible, reliable data sources for operations, finance, marketing, and customer service using tools like Google Sheets when appropriate.
- Establish data governance frameworks, ensuring quality, compliance, and ethical use of data.
- Serve as a strategic advisor to the CEO, presenting findings and recommendations that support company growth and innovation.
Qualifications
- 5+ years of experience in data analytics, with at least 2 years in a leadership role overseeing a team.
- Deep expertise in SQL, PostgreSQL, Python, and ETL tools such as Airbyte.
- Proven success in building and deploying BI dashboards, especially in Power BI.
- Strong familiarity with Google Sheets as a collaborative data and reporting tool.
- Strategic thinker with the ability to connect technical execution with business outcomes.
- Exceptional leadership, communication, and stakeholder management skills.
- Bachelor's or Master’s degree in Data Science, Computer Science, Engineering, or related field.
Preferred Experience
- Experience in a high-growth or tech-driven environment.
- Understanding of telecommunications industry metrics and challenges.
- Familiarity with cloud platforms and data warehouse solutions (e.g., BigQuery, Snowflake, AWS).
What We Offer
- A key leadership position reporting directly to the CEO.
- Opportunity to shape the future of a data-driven organization.
- Competitive compensation package.
- Dynamic, international company culture.
- Growth and learning opportunities in a scaling company.
- Department
- BI Depatment
- Role
- Head of Reporting
- Locations
- We Are Fiber HQ
About We Are Fiber
We Are Fiber, a leader in the BPO market in Albania, is a global provider of business process outsourcing solutions. The company offers a wide range of services, with a particular focus on Outbound activities such as telemarketing, database updating, CRM management and BackOffice support, guaranteeing tailor-made solutions to optimize the efficiency and business results of its customers.
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